Frequently Asked Questions
Find answers to common questions about using the RehabApp mobile app, troubleshooting tips, and how to get support.
Getting Started
How do I navigate the app?
Use the bottom navigation bar to access key screens:
- Home: Activity and updates
- Reservations: Incoming reservations, holds, and guest history
- Beds: Bed Board to assign, remove, or hold beds
- Listing: Rehab information, guest requirements, and public listing details
- Account: Settings, roles, billing, and support
Tip: Select the desired location in the Rehab Switcher if you have multiple locations.
How do I reset my password?
- Go to Account > Security.
- Tap Reset Password.
- Follow the prompts to create a new password.
How do I switch between rehab locations?
- Tap the Rehab Switcher in the top-right corner.
- Select the location you want.
Roles & Permissions
How do I invite a team member to join my organization?
- Go to Account > Roles & Permissions.
- Tap Add Member.
- Enter the member’s name and email.
- Select their role.
- If you are an Owner, assign which rehabs they can access.
How do I remove a team member from my organization?
- Go to Account > Roles & Permissions.
- Tap the member you want to remove.
- Tap Delete Member Account.
How do I disable a team member's account?
- Go to Account > Roles & Permissions.
- Tap the member you want to disable.
- Check the Disable Member Account box.
What's the difference between an Owner and an Admin?
Owner
- Full access to all rehabs
- Add or delete rehabs
- Add or remove users
- Manage permissions
- Manage billing
- Oversee all Bed Boards and reservations
Admin
- Access only to assigned rehabs
- Manage the Bed Board and reservations for assigned locations
Bed Management
Why isn't a guest showing in the Reservation List when trying to fill a bed?
Only guests matching the bed’s assigned gender appear.
To change this:
- Go to the Beds tab.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Tap the bed.
- Tap Assign Gender.
- Choose another gender or select Open to All.
How do I assign a gender to a bed?
- Go to the Beds tab.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Tap the bed.
- Tap Assign Gender.
- Select a gender or choose Open to All.
Can I reassign a reservation to another bed?
Option 1 - Move from Guest Profile
- Go to the Beds tab.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Tap the occupied bed.
- Tap View Guest Information.
- Tap Move Bed, select a new bed, and confirm.
Option 2 - Return to Reservation List
If within 24 hours of receiving the reservation, tap Return to Reservation List, then reassign normally.
How do I discharge a guest?
- Go to the Beds tab.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Tap the occupied bed.
- Tap View Client Information.
- Tap Discharge and then Confirm Discharge.
How do I change my room, building, or bed set-up?
Option 1 - From the Listing tab
- Go to Listing.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Tap Edit Bed Set-Up.
Option 2 - From the Bed Board
- Go to Beds.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Tap the room name to rename it.
- Tap Add Bed to add a bed.
- Tap a bed > Remove Bed to delete it (only if unoccupied).
Reservations
How do I confirm or decline a reservation?
- Go to Reservations.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Tap the reservation.
- Tap Admit, Decline, or Hold Bed.
How do I place a guest on hold?
Option 1 - From Reservations
- Go to Reservations.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Tap the guest.
- Tap Hold Bed.
- Select a hold date and optional reason.
- Tap Hold Bed.
Option 2 - From the Bed Board
- Go to Beds.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Tap the bed.
- Tap Place Bed on Hold.
- Tap Add Guest.
- Tap the check button next to the guest.
- Select a date and optional reason.
- Tap Save.
How do I find a guest who stayed with us before?
- Go to Reservations > History.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Search or scroll for the guest.
- Tap their name to view their history.
Listing
How do I change my listing?
- Go to Listing.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Tap the section you want to edit.
- Update the fields.
- Tap Submit.
How do I preview my listing?
- Go to Listing.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Tap Preview Listing.
How do I update my listing and search details?
- Go to Listing.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Tap Preview Listing to see how guests view it.
- Tap Edit Listing to update listing content.
- Tap Who You Help, Languages You Speak, or How Guests Can Pay to update search options.
- Tap Edit Bed Set-Up to update bed counts or layout.
How do I temporarily hide my listing?
- Go to Listing.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Use the visibility toggle to turn the listing on or off.
Billing & Subscriptions
How does the subscription work?
- Monthly: billed every 30 days.
- Annual: billed once per year.
Billing begins only after your first reservation.
How do I start my subscription?
- Go to Account > Subscription & Billing.
- Select the location you want if you have multiple locations.
- Tap View Billing.
- Choose your plan.
- Complete checkout.
How do I end my subscription?
- Go to Account > Subscription & Billing.
- Select the location you want if you have multiple locations.
- Tap View Billing.
- Tap End Subscription.
How do I change my subscription?
- Go to Account > Subscription & Billing.
- Select the location you want if you have multiple locations.
- End your current subscription.
- After it expires, return to View Billing.
- Choose your new plan and complete checkout.
When will I be charged?
You are only charged once you receive your first reservation.
After that:
- Monthly: every 30 days.
- Annual: once per year.
How do I update my payment method?
- Go to Account > Subscription & Billing.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Tap Billing.
- Tap Update Credit Card.
- Enter your new card information and tap Update.
How do I download an invoice or receipt?
- Go to Account > Subscription & Billing.
- Select the location you want from the Rehab Switcher if you have multiple locations.
- Tap Billing.
- Under History, find the date you need.
- Tap View Invoice to download.
Account Management
How do I change my personal information?
- Go to Account > Account Settings.
- Tap the field you want to update.
- Make changes.
- Tap Save.
How do I completely cancel my RehabApp account?
- Go to Account > Account Settings.
- Tap Delete Your RehabApp Account.
This permanently removes all data.
How is my information protected?
- Encrypted data storage
- HIPAA compliant
- SOC 2 compliant
Technical Support
Who do I contact for technical issues?
Email: support@rehabapp.com
How can I contact customer support?
Email: support@rehabapp.com
Hours: Business hours